Very clean nice people very helpful however very slow but service is very good! :)
Nice remodel. Helpful staff. Great deals.
Never able to answer questions..conveniently sell items without disclosing price first
I expect upsell attempts in phone stores and car rentals but usually you are supposed to encourage the customer to want to spend more money and not deride their choices. Perhaps the most frustrating thing about the experience was the dismissive carelessness she carried, never making eye contact, staring at her screens added to the insult. Store managers, check your floor people, this one should stay in the back handling inventory and not dealing with customers!
My experience with one sales person was fantastic. The next day I returned Saturday June 3rd in the morning and dealt with an snooty person that compelled me to leave and never do business at that location again. I wanted a particular phone, she commented on how it's an old model. I asked how long ago since its release, and she said six months. She then continued about how it only has 32 gigs, the software is confusing, and it isn't built as well as a new Samsung. I asked what she had and she said iPhone.
I hated the fact that I was left with no choice but to upgrade from my phone (Note 4) that had been a lemon from day one, but the sweet women Kelly who helped me was absolutely wonderful! She helped me by going over all each and every possible option with me and explaining each one in detail how they would effect me as far as service and payments. This took quite a bit of time. At no time did she get impatient with my million of questions and was in no way made to feel rushed to make a decision. I can't express enough what that did to help me. I feel she went above and beyond to help relieve a lot of the anxiety I had going in. In the end she help me find the best option for my family to not only upgrade to a new phone, but with quite a bit of adjusting, Kelly actually helped me to even lower my payments by around $10 a month. In this day and age where wonderful customer service is far and few in between, this Verizon store and their sales rep Kelly should be commended. I wish I could give them more the 5 stars because they definitely deserve it.
Verizon Authorized Retailer Tcc is a US Electronics Store based in Milford, New Jersey. Verizon Authorized Retailer Tcc is located at 102 Milford Landing Dr Ste 6, Milford, PA 18337, USA.
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